I'm proud to share our Harney & Sons Fine Teas case study.
Forge, built for SAP Business One
From a business perspective, it's been exciting to watch Forge — our co-branded product, built specifically to work with SAP Business One — streamline Harney's operations and process flows. Harney has quickly become one of our top power users, and it's been incredible to see how AI has changed the way their organization works.
One of our first partner customers
On a personal level, Harney was one of the very first end customers we worked with after starting our partnership with Third Wave Business Systems. They've been thoughtful, sharp, and kind collaborators. It's been especially rewarding to watch one of the first customers to come out of a partner relationship thrive at this level.
What we accomplished with Forge
- Paper forms, gone. We replaced 20+ paper forms across sachets, filling, blending, and bagging with structured digital capture that validates data at the point of entry, so handwritten details no longer have to be re-typed into tools like Smartsheet.
- One product information layer. A dedicated product information layer keeps product data consistent across the business.
- A unified, queryable data layer. A semantic layer adds business context and connects data that used to sit in disconnected silos, enabling reliable record matching against 100k+ SAP records. SAP is connected read-only by default.
- Automated order operations. Inbound purchase orders are ingested, classified, and previewed for approval before anything is written downstream.
- Governance that keeps up. Automation often scales faster than the controls around it. At Harney, every automation runs on narrowly scoped permissions and requires approval before it connects or acts.
- Business rules, captured. Business rules and institutional know-how are captured straight from sources like Slack, so the context behind each workflow stays with it as the business changes.
- 15 seats and counting. Production, procurement, and commercial teams all work from the same trustworthy data instead of disconnected tools.
- A clear view for leadership. Questions across production, procurement, and sales that once took hours of manual work can now be answered directly.
What's next
We're excited to keep working with partners like Third Wave Business Systems and the entire Pine Services Group portfolio to deliver results for customers like Harney & Sons.
If any of this sounds relevant, whether as a partner or a direct customer, reach out. My inbox is always open.
