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Epicor AI: what Epicor ships, and how to add AI to Epicor Kinetic

Epicor calls its AI strategy Cognitive ERP: AI built into its ERP products so they answer questions and take action, not only store records. This guide explains the main pieces Epicor ships today, the questions worth asking before you plan around them, and when it makes sense to build AI applications on Epicor data with a separate team.

Updated . Written by Structify, which is not affiliated with Epicor and connects to Epicor as one of many ERPs. Epicor products are described from epicor.com as of this date; names are trademarks of their owners.

What is Epicor AI?

Epicor AI is Epicor's name for the AI built into its ERP and business applications, which it describes as Cognitive ERP for the make, move and sell industries. The main pieces are Epicor Prism, Epicor Grow AI and Epicor Automation Studio, with AI also used for document capture and financial planning.

  • Epicor Prism: a network of vertical AI agents with a natural language chat interface over ERP data, using large language models and retrieval-augmented generation
  • Prism Business Communications: an AI agent for RFQ and supplier communication inside Kinetic, priced on outcomes
  • Epicor Grow AI: the predictive layer, with guidance on inventory, demand and planning inside Epicor systems
  • Epicor Automation Studio: workflow automation and app integration, powered by Workato
  • Epicor ECM with IDC: document classification and data extraction

Should you use Epicor's AI or a separate tool?

Use Epicor's own AI for work that lives inside Epicor and on the versions it supports. Bring in a separate team when the work crosses systems, for example a quote that depends on prints, a quality system and a spreadsheet of supplier lead times, or when you run an older Epicor release, or when you want to own the applications and the data model as code. The two can run side by side.

Can Structify connect to Epicor?

Yes. Epicor, including Kinetic and Prophet 21, is one of the ERPs Structify connects to. Applications such as Drawing Revision Sync, which keeps drawings, BOMs and revisions aligned between SolidWorks PDM and Epicor, run on that connection.

BEFORE YOU BUY

Five questions to ask about AI on Epicor.

Ask them of Epicor, of a partner, and of us.

  • Which products and versions does it cover?

    Epicor runs several ERPs, including Kinetic, Prophet 21 and BisTrack. Confirm the AI you are being shown works on the one you run, in the deployment you run.

  • How is it priced?

    Epicor prices Prism Business Communications on outcomes. Ask what counts as an outcome, and what the other pieces cost per user or per use.

  • Can it see data outside Epicor?

    Quoting and quality decisions often depend on prints, a quality system and spreadsheets. Ask how each of those reaches the AI.

  • What can it change, and who approves?

    Reading data and answering questions is low risk. Creating POs or changing jobs needs an approval step and a log of every change.

  • Who owns the logic you build?

    Agents and automations encode how your business runs. Find out where they live and whether you can take them with you.

BUILDING ON EPICOR

What a separate build adds on top of Epicor.

  • One model across systems

    Epicor data is joined with the quality system, PDM, prints and spreadsheets into one data map, so an application can answer a question no single system can.

  • Answers where people already work

    ERP Answer Desk answers PO, part and stock questions in Slack, Teams or by text, with access that follows the roles you set and every answer logged.

  • Applications you own

    Applications are delivered as code you own, on a foundation with authentication, permissions and audit logs, so you can change them without waiting on a vendor roadmap.

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